Refund Policy
Transparent and equitable refund procedures for your comfort
Overview
At BreezeFarmStead, we recognize that situations may vary, and it's our goal to offer transparent and reasonable refund guidelines. Here you'll find the conditions that dictate the way refunds are granted for our yacht charter services.
Examine this policy thoroughly prior to booking. When you reserve a charter with BreezeFarmStead, you're signifying your assent to these terms for refunds.
Standard Cancellation and Refund Schedule
More than 72 Hours Prior to Charter
Qualified for: Complete refund except for handling charges
Processing Duration: 5-7 business days
Handling Fee: €50 for credit card transactions
Requirements: Cancellation must be submitted through written notice via email or phone
24-72 Hours Before the Charter
Qualified for: Half of the total cost of charter
Processing Duration: 7-10 business days
Handling Fee: €25 deducted from the refund
Requirements: A legitimate reason is required; administrative expenses applicable
Under 24 Hours Before the Charter
Qualified for: No possibility of refund
Exception: Exceptional situations may be taken into account
Alternative Option: Charter credit could be given at the discretion of management
Requirements: Proof required for claims regarding emergencies
Weather-Dependent Cancellations
Our Commitment in Case of Bad Weather
Your safety is our highest concern. Should the weather pose a danger to the operation of the charter as judged by our certified captain, we offer several pliable options:
- Complete Refund: If it's not feasible to reschedule
- Rescheduling: You can book another charter date without incurring extra expenses
- Charter Credit: A voucher that's valid for one year from the date of the original charter
How We Evaluate Weather Conditions
The elements we consider in our weather evaluation are:
- Analysis of wind velocity and trajectory
- Height of waves and state of the sea
- Forecasts for visibility and precipitation
- Advisories and alerts from the Coast Guard
- Assessment of safety by our licensed captain
Timeframe for Decisions: Decisions on cancellations as a result of weather are made at the latest 4 hours prior to the scheduled departure time.
Medical Emergency Refunds
When Medical Emergencies Happen
We empathize with the unpredictability of health emergencies. These instances might warrant special attention:
- Unexpected illness or injury that necessitates hospitalization
- Passing of a family member
- Unexpected military deployment or recall
- Being summoned for jury duty or a court subpoena
- Natural catastrophes that impede travel
Documents We’ll Need
In order to process requests for emergency refunds, we require the following documents:
- Doctor's note or documentation from a hospital
- Certified copy of a death certificate (if relevant)
- Official orders from the military
- Court notice or jury duty paperwork
- Government-issued travel advisories or declarations of emergency
Refunds Timeline: Refunds on account of emergencies will be processed within 3-5 business days once all necessary documentation is provided.
Refunds Due to Operational Cancelations
If There’s a Mechanical Failure
If the yacht designated to your charter encounters irreparable technical problems, your options include:
- Substitute Vessel: We'll try to arrange a yacht of similar specification
- Full Refund: In the event that no alternative is feasible
- Partial Refund: If the substitute yacht has a different price point
- Extra Compensation: We might offer additional consideration for the inconvenience caused
Should the Crew Be Unavailable
In the unusual case that a certified crew is not available:
- We'll endeavor to provide a replacement crew if possible
- Full refund should the charter be unable to proceed
- Rescheduling without additional fees
How Refunds Are Processed
Method of Reimbursement
All refunds will be returned using the initial payment method:
- Credit Cards: Within 5-7 business days
- Bank Transfers: Within 7-10 business days
- Cash or Checks: Within 3-5 business days
Fees for Processing
For Credit Card Operations
A €50 charge applies to all cancellations made more than 72 hours in advance
When Dealing With Bank Transfers
There is a €25 charge for processing refunds via bank transfer
For International Transactions
Extra charges may be incurred for international operations
Issuing Charter Credits
Situations Charter Credits Are Issued
In certain scenarios, charter credits might be provided instead of cash refunds:
- Cancellations made with less than 24-hour notice
- Cancelations resulting from adverse weather
- Requests to voluntarily reschedule
- Interruptions caused by operational issues
The Fine Print of Using Credits
- Duration of Validity: Effective for 12 months from the date it was issued
- Transferability: Cannot be exchanged with other individuals
- Monetary Value: Reflects the complete value of the charter without the processing fees
- Application: Applicable to any charter that is available
- Expiry: No extension past the 12 month period
Reimbursements for Partial Service
In Event of Service Disruptions
If your charter is disrupted or culminates early due to reasons within our control, you might be entitled to:
- A refund proportional to the portion of the service that was not utilized
- A voucher for a future charter of equal value
- Gratuitous add-ons or enhancements
Early Charter Termination by Guests
If a charter is concluded in advance owing to the misconduct of guests or noncompliance with safety protocols:
- No reimbursement for the portion of the service that was not used
- The whole cost of the charter remains payable
- There may be additional fees applied
Resolving Disputes
If you feel dissatisfied with a decision made about your refund, the following steps are open to you:
- Appeal for a reevaluation by our management
- Provide any supplementary documents or evidence
- Engage with consumer protection bodies for resolution
- Explore any legal avenues as permitted by law
How to Submit a Refund Application
Step 1: Reach Out
Forward your request for a refund through:
- Email: [email protected]
- Phone: +49 40 123456
- Visiting our marina office in person
Step 2: Present Your Details
Ensure the following information is included in your application:
- The number confirming your booking
- The scheduled date and time for the charter
- The basis for canceling
- Any evidence or documents that support your case (where necessary)
- Your preference for the method of refund
Step 3: Confirmation and Processing Phase
Upon receiving your application, we will acknowledge it within 24 hours, assess it based on the provided policy, communicate a judgment in 48 hours, and issue refunds accordingly within the stipulated timeframes.
Key Points to Remember
- Applications for refunds must be documented in writing
- Refunds will be processed in € irrespective of the payment currency initially used
- Purchasing travel insurance is highly recommended
- The policy is subject to changes provided notice is given 30 days in advance
- Refunds will be disbursed following tax regulations and statutes
How to Get in Touch
For any inquiries or to apply for a refund, you will find the relevant contact details below:
Department Handling Refunds
BreezeFarmStead Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 123456
Email: [email protected]
Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM